Policies

Shipping and Returns Policies

Shipping Options:

All items listed on our platform can be either posted directly to you (unless explicitly listed as a collection-only item) or collected from any of our Brighton and Hove shops within 7 working days.

 Additionally, same-day collection is available from our Hove based online office between the hours of 9:00 AM to 4:00 PM, Monday to Friday.

Return Policy:

We want you to be completely satisfied with your purchase. Therefore, we accept returns up to 30 days after the purchase date.

Faulty or Not as Described Items:

If the item you receive is faulty or not as described, Martlets will cover the return postage costs.

Other Returns:

For returns due to reasons other than fault or description discrepancies, such as change of mind, the customer will be responsible for covering the return postage costs.

 

 

We strive to ensure a smooth and hassle-free shopping experience for all our customers. If you have any questions or concerns regarding our shipping and return policies, please don't hesitate to contact us.